Information on Costs and Delivery

Whenever possible, all neoFroxx products are shipped at ambient temperature. This is a very environmentally friendly approach, especially compared to shipping on dry ice. Product orders are shipped within 3-5 working days.

The product price includes all packaging material necessary for proper shipping. Not included, however, are the costs of transport, refrigeration and transport insurance, unless otherwise agreed. Freight costs to foreign countries shall be shown separately as such and agreed.

The following flat freight rates apply from 01.01.2025:

  • Service and Environmental Fee: € 3,99 (per order)
  • Order value
    • up to € 250,00: € 18,00
    • over € 250.00: € 0
  • Dry ice flat rate: € 30,00
  • Wet ice flat rate: € 15,00
  • Hazardous goods flat rate for order values:
    • up to € 500,00: € 18,00
    • over € 500,00: € 0

Service and Environmental Fee
The introduction of the Service and Environmental Fee supports our shared commitment to reducing the carbon footprint, for example, through the use of renewable energy. As our customer, you benefit from partnering with a company that actively supports climate protection and implements sustainable measures. Thank you for your support on the journey toward a more sustainable future!

Thank you for your support on the journey toward a more sustainable future!

Changes to the fees do not require prior notification by neoFroxx. Prices include the cost of proper packaging. They do not include – unless otherwise agreed in individual contracts – the transport costs and the costs of transport insurance. For deliveries abroad, the conditions for packaging and transport are to be agreed separately.

For export deliveries (EXW) we charge a fee for the handling of dangerous goods. This fee shall amount to at least € 30.00. For goods with a value of € 600.00 or more, the lump sum amounts to 5% of the value of the goods. Foreign deliveries can only be ordered by telephone, e-mail and fax – but not via the webshop.

For further information, please refer to our general terms and conditions of business and delivery.